Privacy Policy
Last updated: June 30, 2026
1. Information We Collect
When you use our website or book a laundry service, we may collect:
- Personal information: Name, phone number, email address, and delivery address
- Service details: Items being laundered, preferred branch, pickup dates, and special instructions
- Usage data: Browser type, IP address, pages visited, and interaction patterns (via Google Analytics)
2. How We Use Your Information
- To process and fulfill laundry service requests
- To contact you about your order status via WhatsApp or phone
- To improve our website and services (analytics)
- To send updates about new services or promotions (with your consent)
3. Data Protection
Your personal information is stored securely in Google Sheets, accessible only to authorized RESAYLE staff. We use industry-standard security measures to protect your data against unauthorized access, alteration, or loss.
4. Third-Party Services
We use the following third-party services:
- Google Sheets: To store and manage customer orders and data
- Google Analytics: To track website usage and improve the user experience
- WhatsApp: To send order confirmations and updates
These services have their own privacy policies. We encourage you to review them.
5. Cookies
Our website uses minimal cookies. Google Analytics may set cookies to track your browsing behavior. You can disable cookies in your browser settings if you prefer.
6. Your Rights
You have the right to:
- Access your personal information
- Request correction of inaccurate data
- Request deletion of your information (subject to legal obligations)
- Opt out of marketing communications
7. Contact Us
If you have questions about this privacy policy or your personal information, please contact us:
- WhatsApp: +255 713 438 485
- Phone: +255 779 123 120
- Branches: Nungwi, Mbweni, Taveta — Zanzibar
8. Changes to This Policy
We may update this privacy policy from time to time. Changes will be posted on this page, and the "Last updated" date will reflect any revisions.